Policies

Last updated: Jun 23, 2026

This Shipping Policy explains how PlayHaus processes, dispatches, and delivers orders placed through its website or official sales channels.

1. Order Processing

Orders are generally processed after successful payment confirmation.

Order processing timelines may vary depending on:

  • Product availability
  • Order volume
  • Location of delivery
  • Public holidays or weekends
  • Promotional periods or special launches
  • Operational or logistics constraints

Orders are not usually processed, packed, or dispatched on Sundays or public holidays unless otherwise stated.

2. Shipping Coverage

PlayHaus may offer shipping across selected cities, regions, or countries depending on operational reach, courier partner serviceability, inventory location, and local regulations.

Shipping availability for a particular product or destination may be confirmed at checkout. PlayHaus reserves the right to decline or cancel orders to locations that are not serviceable.

3. Shipping Charges

Shipping charges, if applicable, will be shown at checkout before payment is completed.

Shipping fees may vary based on:

  • Delivery location
  • Order value
  • Weight or dimensions of the package
  • Number of items in the order
  • Delivery speed selected
  • Promotional offers or free shipping campaigns

Any taxes, duties, levies, or additional local charges, where applicable, may be charged separately unless expressly stated otherwise.

4. Dispatch Timelines

After an order is processed, dispatch timelines may vary by product and destination.

Estimated dispatch windows may be extended in situations such as:

  • High-demand periods
  • Product restocking delays
  • Address verification issues
  • Force majeure events
  • Weather disruptions
  • Courier network delays
  • Regional restrictions

Dispatch estimates are indicative and not guaranteed unless explicitly promised.

5. Delivery Timelines

Estimated delivery timelines depend on the destination, shipping partner, product type, and service level selected.

Delays may occur due to circumstances beyond reasonable control, including:

  • Courier partner delays
  • Traffic or route disruptions
  • Weather conditions
  • Natural events
  • Strikes or service interruptions
  • Remote location access limitations
  • Incomplete or incorrect address information
  • Failed delivery attempts

PlayHaus is not liable for delay caused by such events, but reasonable efforts may be made to assist with tracking and support.

6. Delivery Attempts

Courier partners may make one or more delivery attempts depending on their internal policy.

If delivery fails due to:

  • Recipient unavailable
  • Incorrect or incomplete address
  • Package refusal
  • Inaccurate contact details
  • Restricted access

The package may be returned, delayed, or subject to additional re-delivery charges.

Customers are responsible for ensuring that shipping information provided at checkout is accurate and complete.

7. Order Tracking

Tracking details may be shared via email, SMS, messaging, or account updates after dispatch.

Tracking updates depend on the courier partner and may not always appear in real time.

8. Split Shipments

In some cases, items from the same order may be shipped separately due to stock availability, packaging requirements, product type, warehouse location, or safety considerations.

Customers may receive separate dispatch notifications or packages for a single order.

9. Pre-Orders and Launch Orders

For pre-orders, early-access drops, or launch period orders, dispatch timelines may differ from regular in-stock items.

Estimated shipping dates may be communicated on the product page, checkout, or post-purchase updates and may change due to production or logistics factors.

10. Damaged Packages or Missing Items

If an order arrives damaged, tampered with, incomplete, or missing items, customers should contact PlayHaus as soon as possible after delivery.

Recommended details to share:

  • Order number
  • Photos of package
  • Photos of product
  • Issue description
  • Unboxing proof (if available)

The case may be reviewed for replacement, refund, or other resolution under applicable policy.

11. Incorrect Address or Failed Delivery

If an incorrect address is submitted and the order is already processed or dispatched, changes may not be possible.

Returned shipments due to incorrect address or failed delivery may incur additional charges for re-shipment, and some charges may be non-refundable.

12. Delayed, Lost, or Stuck Shipments

If a shipment appears delayed, lost, or stuck, PlayHaus may coordinate with the courier partner for investigation.

Resolution depends on courier confirmation and internal review before replacement or refund decisions are made.

13. International Shipping

If international shipping is offered, customers are responsible for ensuring product eligibility for import in the destination country.

Orders may be subject to:

  • Customs clearance
  • Import duties
  • Local taxes
  • Regulatory checks
  • Delays beyond carrier control

These charges and delays are generally the customer’s responsibility unless stated otherwise.

14. Acceptance of Delivery

Orders are considered fulfilled once marked as delivered to the provided shipping address, subject to applicable legal rights.

Customers should ensure the delivery location is secure and accessible.

15. Policy Updates

PlayHaus may update this Shipping Policy periodically to reflect operational or legal changes.

The latest version applies to all orders placed after publication.

16. Contact Information

For shipping-related queries, contact:

PlayHaus
care@playhaus.in
+91 9187111513